24x7 SERVICE DESK

Do you face problems supporting your users all the time? Are the problems taking too long to fix? Is your IT team costing too much? Do you know what your IT team is actually doing?

You must be sure your team is working well, users are getting help fast, and you have enough time to focus on your business growth. That’s why it’s important to work with a good IT support partner. At ITSmartSolution, we offer a complete 24/7 Service Desk that is managed and clear, so you always know what’s happening.

24/7 Service Desk Support Includes:

• IT support plans that match your business needs
• Friendly and helpful support for your team
• 24/7 monitoring of your network with alerts
• Fast response times based on agreed rules (SLA)
• Backup and spare equipment if something breaks
• Support with third-party vendors when needed
• Proactive support to stop problems before they happen
• Help through remote support
• Help at your office (onsite support)
• Support outside normal working hours
• Detailed reports about what we do
• Help planning your future IT setup
• One contact point for all your IT support needs

This Service Helps You To:

• Focus on other parts of your business
• Keep your business running longer hours with no worry
• Trust one team to handle all IT problems
• Make IT work better with your business plan
• Turn IT into a useful part of your business, not just a cost
• Make your team happier with faster help
• Avoid staff problems like sick leave or holiday gaps
• Support remote and mobile team members easily
• Fix problems with slow or inconsistent support